Christina Kühnl

Kuehnl, Christina, Leon Lehnert, and Annika Wagner (2026), "Customer Experience Management als Wachstumstreiber," Ideen- und Innovationsmanagement, (1), 7.

Lehnert, Leon and Christina Kuehnl (2024), "Empathy at the Heart of Customer Experience: A Holistic Framework for Understanding and Enhancing Consumer Empathy Through the Lens of Customer Experience," Psychology & Marketing, 41 (2), 332–58.

Weidig, Jakob, Marco Weippert, and Christina Kuehnl (2024), "Personalized Touchpoints and Customer Experience: A Conceptual Synthesis," Journal of Business Research, 177 (1), 114641.

Kuehnl, Christina and Giulia Kuznik (2023), "How to Effectively Institutionalize Social Selling in Business-to-Business Companies," in Proceedings of the International Conference on Information Systems (ICIS). Hyderabad, India.

Weidig, Jakob and Christina Kuehnl (2023), "Improving the Effectiveness of Personalized Recommendations Through Attributional Cues," Psychology & Marketing, 40 (12), 2559–75.

Wielgos, Dominik, Christian Homburg, and Christina Kuehnl (2021), "Digital Business Capability: Its Impact on Firm and Customer Performance," Journal of the Academy of Marketing Science, 49 (4), 762–89.

Imschloss, Monika and Christina Kuehnl (2019), "Retailers! Can Your Customers Feel Your Music? Investigating Cross-modal Correspondences Between Music and Haptic Perceptions," Journal of Retailing, 95 (4), 158–69.

Kuehnl, Christina, Danijel Jozic, and Christian Homburg (2019), "Effective Customer Journey Design: Consumers’ Conception, Measurement, and Consequences," Journal of the Academy of Marketing Science, 47 (3), 551–68.

Homburg, Christian, Danijel Jozic, and Christina Kuehnl (2017), "Customer Experience Management: Towards Implementing an Evolving Marketing Concept," Journal of the Academy of Marketing Science, 45 (3), 377–401.

Imschloss, Monika and Christina Kuehnl (2017), "Don’t Ignore the Floor: Exploring Multi-Sensory Atmospheric Congruence Between Music and Flooring in a Retail Environment," Psychology & Marketing, 34 (10), 931–45.

Kuehnl, Christina, Andreas Fürst, Christian Homburg, and Matthias Staritz (2017), "Toward a Differentiated Understanding of the Value-Creation Chain," British Journal of Management, 28 (3), 444–63.

Homburg, Christian, Martin Schwemmle, and Christina Kuehnl (2015), "New Product Design: Concept, Measurement, and Consequences," Journal of Marketing, 79 (3), 41–56.

Homburg, Christian and Christina Kuehnl (2014), "Is the More Always Better? A Comparative Study of Internal and External Integration Practices in New Product and New Service Development," Journal of Business Research, 67 (7), 1360–67.

Kuehnl, Christina and Alexandra Mantau (2013), "Same Sound, Same Preference? Investigating Sound Symbolism Effects in International Brand Names," International Journal of Research in Marketing, 30 (4), 417–20.

Homburg, Christian, Andreas Fürst, and Christina Kuehnl (2012), "Ensuring International Competitiveness: A Configurative Approach to Foreign Marketing Subsidiaries," Journal of the Academy of Marketing Science, 40 (2), 290–312.

Homburg, Christian, Jan Wieseke, and Christina Kuehnl (2010), "Social Influence on Salespeople's Adoption of Sales Technology: A Multilevel Analysis," Journal of the Academy of Marketing Science, 38 (2), 159–68.

Click here for a detailed list of publications.

2023
Associate Editor for the track „Innovation & Technology“ of the Journal of Business Research

2021
Head of the Examination Committee Economics of the University of Stuttgart

2020
Professor for ABWL and Marketing
Institute of Business Administration
University of Stuttgart

2016
Professor for Marketing Management, Innovation & Product Design
ESB Business School
Reutlingen University

2016
Venia legendi (habilitation) in business administration
University of Mannheim

2012, 2013
Visiting Scholar
Center for Global Innovation, Prof. Gerry Tellis, PhD
USC Marshall School of Business, Los Angeles, CA

2010
PhD (Dr. rer. pol.)
University of Mannheim

2006
Diploma in Business Administration and Diplôme d'Études Universitaire Françaises
University of Mannheim, Jean Moulin Lyon III

Please find the CV of Prof. Dr. Kühnl here.

2023
Publication Award of the Faculty 10: Management, Economics and Social Sciences of the Unviersity of Stuttgart for the article "Digital business capability: its impact on firm and customer performance"

2022
Jackstädt Fellowship for the research project "Erfolgsfaktoren der Personalisierung im Marketing"
Dr. Werner Jackstädt Stiftung 

2020
WirtschaftsWoche's "Junge Wilde" award as one of the most research-intensive business researchers under 40 in the German-speaking area

2020
Finalist for the 2020 Sheth Foundation / Journal of Marketing Award for "long-term contributions to the field of marketing" for the article "New Product Design: Concept, Measurement, and Consequences"

2020
Finalist for the 2019 Sheth Foundation Best Paper Award for the article "Effective customer journey design: consumers' conception, measurement, and consequences"

2016
2015 Shelby D. Hunt / Harold H. Maynard Award
American Marketing Association (AMA) for the most influential theoretical article in the Journal of Marketing

2015 – 2017
Fast Track Program of the Robert Bosch Foundation: Excellence and leadership for women scientists in the fast lane
Volume "Interdisciplinary Research"

2014
Best in Track Paper Award, Track: Consumer Behavior
AMA Winter Educators' Conference, Orlando, FL

2013
Innovation Award 2012 for doctoral theses in the segment Market Strategy
Schaeffler FAG Foundation

2009
Best in Track Paper Award, Track: Sales & Relationship Marketing
AMA Winter Educators' Conference, Tampa, FL